FAQs

You have questions. We have answers.

Do you guarantee your work?

All of the work we do is guaranteed for one year.  If there are any defects in our workmanship, we come back promptly - for FREE!

Should I consider moving out of my house during the remodel?

Remodeling can be inconvenient and messy, especially when it comes to interior living spaces like kitchens and bathrooms.  Many of our projects are completed while our clients occupy their homes, however, if your project is extensive, it may become more practical for you to temporarily move out.  You can discuss your specific situation with us prior to scheduling your project.

Will there be any costs beyond the contract price?

Given our level of experience, we anticipate many potential problems ahead of time; problems often overlooked by other contractors, and do our best to factor these into our price. Virtuoso Builders will not charge more than the original contract price unless we do additional work incurring added costs beyond what is stated in our contracts. If you ask for different materials or more work is needed, the price may change. In such cases, the changes and costs would be included in a written Change Order. Virtuoso Builders provides very detailed proposals so you will know exactly what was included and what wasn't.  As a result, we rarely have misunderstandings.

We recommend having additional funds set aside to afford you the flexibility to make changes and upgrades as you see fit as the job progresses.

What is the difference between an estimate and a price?

An "Estimate" is just that, "an Estimate".  It can and most likely will change.  Many contractors lack the ability and/or patience to produce accurate estimates and tend to "guesstimate" the costs based on very little information. This method offers you no protection against cost escalation.

A "Price" is generally fixed (depending on your written agreement) and is based on more detailed information taken from the site visit and/or drawings.  A price generally requires a fixed set of specifications and scope of work which involves a great deal of pre-planning and possible designing. This method offers the most in the way of price protection. Usually the client and the contractor agree (in writing) on a fixed scope and fixed price. Virtuoso does all jobs on a fixed price.

Should I get other estimates?

Getting other estimates is a personal decision. Only you can decide if you will feel comfortable having not pursued additional estimates.  Keep in mind, it's easy to compare prices but difficult to compare scopes of work and specifications.  It's even more difficult to compare service and craftsmanship.  All too often people are tempted by a lower price and live to regret it when they don't get the job they expected or worse, things start falling apart. Our advice has always been -- hire a contractor you trust and feel confident will do a professional job for you.

Will I be able to select the actual materials for my project?

Yes. Virtuoso will guide you on the selection of all products such as doors, tile, hardware, trim, windows, plumbing and electrical fixtures, flooring, and paint colors. We will provide a checklist that will identify all of the products that need your attention along with a due date to keep the project moving swiftly and keep within your personal schedule.

How do you control the dust if I choose to live in my home during my remodel?

Your livability is our top concern during a remodeling project, which is why we use the newest dust control technology, BuildClean Dust Control System.  Vacuums and sweeping are not enough.  By using the groudbreaking BuildClean Dust Control system along with our best practices, we capture and remove up to 90 percent of the airborne dust that accumulates during a remodeling project.